Online Casino Complaints Summary 2024
Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information on individual cases is generally not available to the public.
PAB Status Explanation
- New: Default status when a complaint is opened.
- InProgress: We’re working on the case.
- WaitingForResponse: The player needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For a variety of possible reasons, we have put the case on hold for the time being.
- Resolved: Player’s complaint was resolved in a manner favorable to them.
- Closed: Player’s complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.
2024 Summary Complaints
| Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Canceled |
|---|---|---|---|---|---|---|---|
| Created46 | In Progress1 | In Progress8 | Waiting for Response8 | On Hold0 | Resolved8 | Closed18 | Cancelled2 |
2024 Complaints by Month
| Month | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
|---|---|---|---|---|---|---|---|---|
| January | Created46 | New1 | In Progress8 | Waiting for Response8 | On Hold0 | Resolved8 | Closed18 | Cancelled2 |
| Total | Created46 | New1 | In Progress8 | Waiting for Response8 | On Hold0 | Resolved8 | Closed18 | Cancelled2 |
2024 Complaints by Casino Status
| Casino Status | Created | New | In Progress | waiting for Response | On Hold | Resolved | Closed |
|---|---|---|---|---|---|---|---|
| Accredited | Created9 | New0 | In Progress0 | Waiting for response0 | On Hold0 | Resolved0 | Closed0 |
| Grey Zone | Created0 | New0 | In Progress 0 | Waiting for response 0 | On Hold0 | Resolved0 | Closed0 |
| BFF | Created0 | New0 | In Progress0 | Waiting for response0 | On Hold0 | Resolved0 | Closed0 |
| Rogue - Not recommended | Created2 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved0 | Closed0 |
| Not Reviewed | Created35 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved 0 | Closed 0 |
| Total | Created46 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved 0 | Closed 0 |
2024 Complaints By Casino
| Casino | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
|---|---|---|---|---|---|---|---|---|
| 888 Casino | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
| All British Casino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| BVX | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Bet365 Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Betmgm/Leovegas | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| Big5Casino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Casino Extreme | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| CasinoBrango | Created2 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| FreshBet | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Frumzi | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| HouseOfSpins | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Ladbrokes | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| LeoVegas Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| LuckyCasino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| MagicWin | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Mr green | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Neonixcasino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| PlayOJO Casino | Created3 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| PlayJango Casino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Posh Casino | Created2 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| RoyalOak | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Scoobybet | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled1 |
| SlotMadness | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
| SlotsRoom | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Spin casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Sportbet.one | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled1 |
| The pokies.net | Created1 | New1 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Thepokies.net | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| PlayOJO Casino | Created3 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| PokerStars | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Posh Casino | Created2 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| slotmadness | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
| Unibet Casino | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
| TotalTotal | Total Created45 | Total Created1 | Total In Progress9 | Total waiting for Response 9 | Total On Hold0 | Total Solved9 | Total Closed23 | Total Cancelled |
January
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoThe pokies.net |
StatusNew |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayOJO |
StatusNew |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
|
Issue summary
---
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSportbet.one |
StatusCancelled |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
Issue closed by player's request.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpin casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinopokerstars |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeOther |
|
|
Issue summary
Player says they are having huge dificulty with a deposit gone wrong.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoThepokies.net |
StatusResolved |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
|
Issue summary
Player says they have been waiting days for their payment.
Conclusion
Player reported payment received. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAllBritishCasino |
StatusWaiting for Response |
JurisdictionUKGC |
PAB TypeResponsible Gambling |
|
|
Issue summary
Responsibe
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBig5Casino |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
|
Issue summary
Player says they have been waiting 6 moths for their payment.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMr green |
StatusClosed |
JurisdictionUKGC |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFreshBet |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeResponsible Gambling |
|
|
Issue summary
Responsible gambling issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetmgm/Leovegas |
StatusResolved |
JurisdictionUKGC |
PAB TypePayment Issues |
|
|
Issue summary
Player is having difficulty receiving payment.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoBrango |
StatusResolved |
JurisdictionCuraçao 1668/JAZ |
PAB TypePayment Issues |
|
|
Issue summary
Player says that after difficulty with their VIP status, the casino closed their account and they have been unable to withdraw their balance.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRoyalOak |
StatusWaiting for Response |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
|
Issue summary
Player says they have been waiting for nearly three weeks for their withdrawal and believes the reason given by the casino to be "absolute nonsense".
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBVX |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypeOther |
|
|
Issue summary
Player says they have been waiting a week for their deposit to appear in their account.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBet365 |
StatusClosed |
JurisdictionOther |
PAB TypeOther |
|
|
Issue summary
Player claims that their mother died with an unresolved balance and they are trying to reclaim that.
Conclusion
An issue like this will require the player to deal with the casino directly, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLadbrokes |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoScoobybet |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypePayment Issues |
|
|
Issue summary
Player says their account has been disabled, their winnings not paid and the casino is not responding.
Conclusion
The player chose to pursue their case elsewhere, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoScoobybet |
StatusCancelled |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888Casino |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
|
Issue summary
Player says they are unable to withdraw due to an "investigation".
Conclusion
As per our longstanding warning against 888, they ignore player complaints and as such, there is nothing we can do to help. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayjango |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeSource of Wealth |
|
|
Issue summary
Player says they have been trying to pass SOW for over a week.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeoVegas |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypeKYC |
|
|
Issue summary
Player says they have been waiting (with a locked account) over a month and a half to be verified.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMagicWin |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
|
Issue summary
Player says they have been waiting over a month for their payment.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoplayojo |
StatusResolved |
JurisdictionUKGC |
PAB TypePayment Issues |
|
|
Issue summary
Player says they have been waiting 11 days for their payment.
Conclusion
Player reports being paid in full.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoposh casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPosh Casino |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypeOther |
|
|
Issue summary
----
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuckyCasino |
StatusWaiting for Response |
JurisdictionMalta (MGA) |
PAB TypeSelf-Exclusion |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasino extreme |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeKYC |
|
|
Issue summary
Player says they have been waiting over a week for verification.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotsroom |
StatusClosed |
JurisdictionCuraçao - Unspecified |
PAB TypeBonus |
|
|
Issue summary
Player having difficulty with a bonus.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFrumzi |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeResponsible Gambling |
|
|
Issue summary
Responsible gaming issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoslotmadness |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeUnknown |
|
|
Issue summary
Inexplicable duplicate of previous PAB.
Conclusion
Closed -- duplicate.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHouseOfSpins |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypePayment Issues |
|
|
Issue summary
Player says they have been waiting for two months for their payments and now the casino has closed their account.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoBrango |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeKYC |
|
|
Issue summary
Player has been waiting over a week for their account to be verified.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNeonixcasino |
StatusWaiting for Response |
JurisdictionFake |
PAB TypeT&C; Dispute |
|
|
Issue summary
Player says their winnings were confiscated for breaking Terms.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotMadness |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypePayment Issues |
|
|
Issue summary
Conclusion
We felt the player was risking their health and wellbeing and so moved them to the Quit Gambling group on the site. They were not pleased and requested their account be deleted. So be it, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayOJO |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeOther |
|
|
Issue summary
Player having a technical issue with the casino site.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinounibet |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypePayment Issues |
|
|
Issue summary
Player says they have been waiting two weeks for a payment. The primary issue seems to be which licensing jurisdiction the player belongs to, for some reason that's not yet obvious.
Conclusion
The casino made it clear that they needed some KYC documents in order to proceed with the payment(s). The player refused to give those documents. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinounibet |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeUnknown |
|
|
Issue summary
Player submitted 2 PABs for the same issue.
Conclusion
Duplicate. Closed.
|
||||