Casino Reward Group, be aware of certain terms and conditions

**corrie1946** · 6th August 2012, 05:14 PM

Hi everybody,
Here is my story about depositing and withdrawal I experienced short time ago.
Read it if you want, call me an idiot afterwards if you like, up to you, but be warned.
By the way, ofcourse I had some short discussion with Rene before I post this but did not come further than her mentioning read the terms and conditions of our group altough I asked her honest opinion about those terms and conditions. OK, here ite goes :

am a regular player on slotmachines at various internet-casinos, find casinos like Unibet, the Dutch Kroon Casino as well as some other reliable casinos as I may say so. But sometimes you want to try other slotmachines and therefor other casinos.
Got promotional material by post from this CR group, inviting me to start playing at Quatro Casino. Ok, gave it a try.
Received a 25 euro bonus, had to deposit at least 1 euro to get started, registered under my own name and up we go.
Deposited not 1 but 5 euros via Ideal /direct bankaccounting.
Now when you are in the deposit process via Ideal you get the choice from which bankaccountno. you want to pay your deposit.
My wife and I play together and have the same bank, just different bankaccountnumbers.
This time we deposited from my wifes bankaccountnumber. Saw no harm in doing this (my wife neither hehe), and this is really not a problem at all for mentioned casinos like Unibet, Kroon and many others we play. In fact, when it comes to a withdraw later they simply ask you to which bankaccount you want to have transfered your withdrawal.
Made the wagering requirements and requested for 500 euro withdrawal, later sent in the paperwork like DL, utilitybills etc and a copy of the bankaccountnumber-registration, which was my wifes bankaccount..
End of the story : CR Group conviscated the 500 euro (plus they kept 5 euro deposit from my wifes bankaccount lol) because I was the registered player and the deposit was from my wifes bankaccount.
Rene calls this blackmailing, publishing this, but I already informed CR / Riskmanager by mail last week wednesday I dont want to receive the 500 anymore, be happy with it, you will not see me again, I just want to inform players in this business about these terms.
To me a customerfriendly casino should have asked further to a client, from whom was that bankaccount you used or be sportive and act like f.i. Unibet and others mentioned. I am not talking abt the various email offers you get from CR and some others shortly after you asked for a withdrawal, inviting you to play on with more bonuses and meanwhile losing your pending withdrawal,its just this warning about the mentioned terms and conditions. Now go ahead fellow players or who ever, call me an idiot

**raj** · 6th August 2012, 05:44 PM

No disrespect, and I understaand it's all completely innocent , but ANY casino where you use a payment card in a different name to that on the account is going to cause you problems IMHO.

Raj

**vinylweatherman** · 6th August 2012, 06:11 PM

Did your wife also use the same offer by making another casino account?

These "deposit 1, get 20 (or 25)" offers seem to be a magnet for multi accounters. I think they should be ditched altogether, rather than have the casino group suffer the bad PR that comes along when things turn sour.

I don't know about this "ideal" deposit method, but in my experience it takes some effort to use someone else's bank details to fund a deposit method. I could understand it if this were a joint account where both parties have the legal right to use it, but when the accounts are separate, the default position taken is that the funds arising do not belong to the player, and that permission has not been granted for their use.

This mistake seems to be down to having both yours and your wife's account selectable on the same conduit. It would be better to completely separate your funding methods such that such mistakes become impossible to make by accident.

The deposit should be returned to where it came from in due course.

Casino Rewards are regulated in the Kahnawake territory, and have recently shown considerable concern in protecting players from wrong decisions made by casinos. An appeal to Kahnawake may be worthwhile.

**corrie1946** · 6th August 2012, 06:17 PM

Raj, thanks for your reply.
I did not use a card for depositing but Ideal.
Furthermore I wrote already that this is not a problem at reliable casinos like unibet, kroon and others.
Really, my 5 euros are as much as 5 euros from my wifes bankaccount. And only 1 euro was necessary

In case CR would have any doubts if I perhaps stole these 5 euros first from a stranger and then deposited it to them, a clientfriendly casino could have asked more info before conviscating or even placec the amount back on your player account.

**corrie1946** · 6th August 2012, 06:26 PM

Hi vynilweatherman, no my wife did not have an account at CR , we play fair, together most times and not trying to get double chances.
Thks for your reply.

**vinylweatherman** · 6th August 2012, 06:56 PM

Originally Posted by corrie1946

Hi vynilweatherman, no my wife did not have an account at CR , we play fair, together most times and not trying to get double chances.
Thks for your reply.

CR have been hit so often by these "double chancers" on this offer that they are likely to assume the worst. Maybe they believe that the "mistake" you made was in not covering your tracks well enough and making that slip-up of using your wife's bank account is what they think "busts" you as a "chancer" who is up to no good.

These other casinos are familiar with you as a player, so are more likely to accept you and your wife sharing and exchanging funding methods, and/or playing the same account. CR do not know you, so your first impression with them has been to do something that looks dodgy, and only try to set the record straight AFTER you win €500.

It is also against the terms of these other "reputable" casinos to do what you have done, but some will allow it by prior arrangement. Had you discussed this in advance with CR they may not have been so harsh, although they may have told you to not do it, or for your wife to register her own account rather than use her bank account to deposit into yours.

You may even be in breach of the terms of use for Ideal, as they may think both accounts belong to you. Other eWallets allow several funding methods, but they must always belong to the account holder. The fact Ideal seem OK with this may be down to them not knowing, rather than approving. This could also be the case with these other casinos that have accepted this arrangement.

**Jasminebed** · 6th August 2012, 07:03 PM

Sorry you have learnt this lesson the hard way. If you read the casino terms and conditions (and it is the same most places), the method used to fund your account must be in your name. Even with permission from your spouse, this rule is not normally waived.

This rule is in place to protect people who may have had their credit card information either stolen, or misused by someone with access to their card details, like a family or household member.

The $5 deposit should be refunded to the source however. Otherwise there is a failure to protect the card holder who is not the account holder.

I hope either you or Renee can update when the $5 is refunded.

**Jasminebed** · 6th August 2012, 07:08 PM

I think you would be wise to clarify with the other casinos, and get it in writing, that this shared funding between spouses is acceptable.

Some withdrawals get more review than others. A certain number are audited randomly, sign-up bonuses, and large amounts.

If you don't have it in writing from your other casinos, you might find yourself in a for shock at some future date with a big win, for the exact same reasons as Casino Rewards.

Originally Posted by vinylweatherman

CR have been hit so often by these "double chancers" on this offer that they are likely to assume the worst. Maybe they believe that the "mistake" you made was in not covering your tracks well enough and making that slip-up of using your wife's bank account is what they think "busts" you as a "chancer" who is up to no good.

These other casinos are familiar with you as a player, so are more likely to accept you and your wife sharing and exchanging funding methods, and/or playing the same account. CR do not know you, so your first impression with them has been to do something that looks dodgy, and only try to set the record straight AFTER you win €500.

It is also against the terms of these other "reputable" casinos to do what you have done, but some will allow it by prior arrangement. Had you discussed this in advance with CR they may not have been so harsh, although they may have told you to not do it, or for your wife to register her own account rather than use her bank account to deposit into yours.

You may even be in breach of the terms of use for Ideal, as they may think both accounts belong to you. Other eWallets allow several funding methods, but they must always belong to the account holder. The fact Ideal seem OK with this may be down to them not knowing, rather than approving. This could also be the case with these other casinos that have accepted this arrangement.

**homerbert** · 6th August 2012, 07:59 PM

one of the worst (is this mean bad?) not sure) MG group in the world. Hate them so much, for their idiotic everyday spam...
Also i believe that casino, that want really will be nice for players, and had nice reputation, should made really good investigation about cases like this. I mean if player really had only 1 account, but deposit from wife acc, casino should pay. Because if player lost, everything ok, and nobody ban player, but when player win, they ban.

**Tirilej** · 6th August 2012, 08:11 PM

Originally Posted by homerbert

one of the worst (is this mean bad?) not sure) MG group in the world. Hate them so much, for their idiotic everyday spam...
Also i believe that casino, that want really will be nice for players, and had nice reputation, should made really good investigation about cases like this. I mean if player really had only 1 account, but deposit from wife acc, casino should pay. Because if player lost, everything ok, and nobody ban player, but when player win, they ban.

That's because the casino don't know he uses his wife's account until he tries to cash out.

I don't get it really. Why use someone elses account for such a small sum of money?
I don't think it's even legal, at least not here, to use, pay or shop or anything with someone elses money. A couple that share their economy usually have only one that both can use.
I'm sorry if I sounds rough, but this is my thoughts of this issue.