joe90joe VS Platinum Play

**joe90joe** · 25th June 2013, 07:31 PM

Hello guys. Can you please share advice and help me regain my £2003 winnings.

So I joined this casino and accepted the welcome bonus of deposit £200 receive £200 bonus. I played slots all the way through the wagering requirements and finally finished on about £1400 or so. Because I had a peak balance of over £2000 at one point I was not satisfied with £1400 which caused me to Tilt and play BJ until I eventually got back up to £2003 which i then withdrew. I played Blackjack after all the wagering was cleared!

Now the only response I am getting is - 'I can see that there has been a decision taken by our Player Security department regarding your account, and as such, the account has been locked, and is to remain locked.'

I have broken no terms whatsoever so can you guys tell me the best way in getting my winnings back please.

**chuchu59** · 25th June 2013, 07:38 PM

We cannot help you simply based on what you have said. This is a trustworthy group and I suggest you send a private message to the forum-rep ie Fortune Lounge. At the same time you should show some sincerity and refrain from posting till this is resolved.

**lotusch** · 25th June 2013, 07:42 PM

Originally Posted by joe90joe

Hello guys. Can you please share advice and help me regain my £2003 winnings.

So I joined this casino and accepted the welcome bonus of deposit £200 receive £200 bonus. I played slots all the way through the wagering requirements and finally finished on about £1400 or so. Because I had a peak balance of over £2000 at one point I was not satisfied with £1400 which caused me to Tilt and play BJ until I eventually got back up to £2003 which i then withdrew. I played Blackjack after all the wagering was cleared!

Now the only response I am getting is - 'I can see that there has been a decision taken by our Player Security department regarding your account, and as such, the account has been locked, and is to remain locked.'

I have broken no terms whatsoever so can you guys tell me the best way in getting my winnings back please.

Not satisfied with a netwin of £1200?
Maybe you should have left BJ ...

**joe90joe** · 25th June 2013, 07:43 PM

I thought this was a complaint forum. Am I not doing the right thing?

I could save other players from the same incident at this Casino. Any ways thanks for the response, where can I find the Fortune Lounge Rep? Will they not say the same thing I have been getting emailed?

**joe90joe** · 25th June 2013, 07:47 PM

Originally Posted by lotusch

Not satisfied with a netwin of £1200?
Maybe you should have left BJ ...

Like I said I tilted. Its silly really because I could of busted my balance even after doing all that hard work completing the wagering. I was staking £100 BJ hands at one point aswel!

**Sovietsky** · 25th June 2013, 07:51 PM

Hi there, I will atleast be freindly.

http://hotchkissgroup.co.uk/forums/...unelounge.html

Can be found in I-gaming reps.

**lotusch** · 25th June 2013, 08:10 PM

Originally Posted by joe90joe

Like I said I tilted. Its silly really because I could of busted my balance even after doing all that hard work completing the wagering. I was staking £100 BJ hands at one point aswel!

Yeah I know,I did not want to sound rude but 1200 net winnings was still nice to take,before going wild on BJ ...
Maybe they found your play behaviour in BJ a bit off....Just thinking here...

**irmster** · 25th June 2013, 08:23 PM

Originally Posted by lotusch

Yeah I know,I did not want to sound rude but 1200 net winnings was still nice to take,before going wild on BJ ...
Maybe they found your play behaviour in BJ a bit off....Just thinking here...

If he's completed his WR, he can bet how he wants.

Casino's have to give more of a reason than 'the account is locked and will stay locked'. I presume there is more to it.

**dunover** · 25th June 2013, 08:26 PM

Originally Posted by irmster

If he's completed his WR, he can bet how he wants.

Casino's have to give more of a reason than 'the account is locked and will stay locked'. I presume there is more to it.

Fortune Lounge are accredited and a good lot. Yes, if he turned his bonus to cash before playing BJ, he can do what he likes. It may sniff of AP to them, but that's not against the terms. I suspect there is more to this - a duplicate account, another in the group he SE'd from or identity issues.

The OP needs to elaborate.

**skiny** · 25th June 2013, 11:50 PM

Originally Posted by dunover

Fortune Lounge are accredited and a good lot. Yes, if he turned his bonus to cash before playing BJ, he can do what he likes. It may sniff of AP to them, but that's not against the terms. I suspect there is more to this - a duplicate account, another in the group he SE'd from or identity issues.

The OP needs to elaborate.

We have no idea how he was betting before he cleared the WR but if no terms were broken before the WR was met the money should be his to do with as he pleases. I've always wondered though how a casino can accuse a new player of "irregular" play. Maybe that's how he always plays. What's irregular for you might be quite regular for me.

It's kind of hard to say what's really happening though because so far the story is pretty vague. As they say, the devil is usually in the details.