Tarabas3 VS Lucky Nugget

[Tarabas3]

I played at Lucky nugget recently. Deposited 143, got 143 bonus. I played Roulette, placing 15 euro on 2 numbers. I was lucky. Got my balance to 700. After that I made the rest of 7500 wagering on slots.
I made 3 euro per bet wagering. And finished with 368 euro balance. And this is an email that I received from Lucky Nugget after
that:
"As per your request I provide you with further explanation. We detected irregular game play as per our Terms & Conditions.
Your balance was reset as you placed high bets on Roulette and then played through the bonus in small bets on Hot Ink."
Firstly, there is a rule in the Lucky Nugget terms that one cannot bet 30% more than bonus received.
At no point I violated that rule. So how can they define my bets as "high" if I never made a single bet more than 30% of bonus received?
Second, how do they define "small bets"?
3 euro per spin on slots- small bet? I think that is ridiculous! 3 euro on slots is not a small bet at all. Do they want me to make 20-30 bet per spin on slots?
Now , can Lucky nugget do whatever they want to the winning players? Do they think I am just a stupid girl from Russia?
I am really frustrated, please Casinomeister, help me.
Thank you.

[chuchu59]

Around 2 years ago I deposited and got a 100% bonus and lumped the whole lot on Paigow. I then played slots at low stakes to clear the wagering. Its a similar situation as yours the only difference being they paid me in full without any hassles.

[gerilege]

Did you have any specific reasons to play Hot Ink for the whole 7500 wagering? Or did you play other slots as well?

[vinylweatherman]

Did you have any specific reasons to play Hot Ink for the whole 7500 wagering? Or did you play other slots as well?

This isn't really relevant.

The key point is whether the specific 30% max bet rule was broken. The rest of their argument is "spirit of the bonus", and not acceptable for an accredited casino.

If the OP is certain she didn't break the 30% rule, she should PAB right away.

The bet of €15 on two numbers would be classed as a bet of €30, as it is the stake per spin of the wheel that matters, not the bet per number. If she increased the total bet per spin after getting lucky on this opening bet, then this is where the 30% rule could have been broken.

The rule applies to 30% of the bonus, or 30% of €143, which gives a max bet of €42.90
This would be broken if she added one number to her strategy, making it €15 on three numbers, a total of €45

By going into Playcheck, the Roulette bets can be checked to see if any transaction entry shows a total greater than €42.90, and if not, PAB as the rest is a "spirit of the bonus" argument.

Not all casinos even allow play on Roulette for a bonus, and if the game shows as zero weighting in the terms, this effectively means it is not allowed, but in that case they should have said so in the email rather than waffling on about the max bet rule and small bets on slots.

[Tarabas3]

This isn't really relevant.

The key point is whether the specific 30% max bet rule was broken. The rest of their argument is "spirit of the bonus", and not acceptable for an accredited casino.

If the OP is certain she didn't break the 30% rule, she should PAB right away.

The bet of €15 on two numbers would be classed as a bet of €30, as it is the stake per spin of the wheel that matters, not the bet per number. If she increased the total bet per spin after getting lucky on this opening bet, then this is where the 30% rule could have been broken.

The rule applies to 30% of the bonus, or 30% of €143, which gives a max bet of €42.90
This would be broken if she added one number to her strategy, making it €15 on three numbers, a total of €45

By going into Playcheck, the Roulette bets can be checked to see if any transaction entry shows a total greater than €42.90, and if not, PAB as the rest is a "spirit of the bonus" argument.

Not all casinos even allow play on Roulette for a bonus, and if the game shows as zero weighting in the terms, this effectively means it is not allowed, but in that case they should have said so in the email rather than waffling on about the max bet rule and small bets on slots.

I did not wager more than 30 euro total a bet. I knew about that 30% rule and was very cautious.

[Nate]

I did not wager more than 30 euro total a bet. I knew about that 30% rule and was very cautious.

If you are confident of your claim then I would refrain from further posts and Pitch A Bitch:

You can read about it here: http://hotchkissgroup.co.uk/forums/...tch-bitch-314/

Further Posts on the subject CAN harm your chances so please be careful.

Nate

[gerilege]

This isn't really relevant.

The key point is whether the specific 30% max bet rule was broken. The rest of their argument is "spirit of the bonus", and not acceptable for an accredited casino.

If the OP is certain she didn't break the 30% rule, she should PAB right away.

The bet of €15 on two numbers would be classed as a bet of €30, as it is the stake per spin of the wheel that matters, not the bet per number. If she increased the total bet per spin after getting lucky on this opening bet, then this is where the 30% rule could have been broken.

The rule applies to 30% of the bonus, or 30% of €143, which gives a max bet of €42.90
This would be broken if she added one number to her strategy, making it €15 on three numbers, a total of €45

By going into Playcheck, the Roulette bets can be checked to see if any transaction entry shows a total greater than €42.90, and if not, PAB as the rest is a "spirit of the bonus" argument.

Not all casinos even allow play on Roulette for a bonus, and if the game shows as zero weighting in the terms, this effectively means it is not allowed, but in that case they should have said so in the email rather than waffling on about the max bet rule and small bets on slots.

It might be relevant in connection to 5.8.1 of the respective T&Cs. I think some of the phrases in that paragraph are more concrete than the general spirit of the bonus terms we frequently see.
I would not like to go more into the details here, but my personal opinion is that the reason for the rejected payout here might be related to the play on this particular slot, and not related to the bet sizes used for completing wagering.
I am not the person who should tell whether this decision was right or wrong, but from my perspective it might turn out to be a non-straightforward case at the end.

[maphesto]

If you are confident of your claim then I would refrain from further posts and Pitch A Bitch:

You can read about it here: http://hotchkissgroup.co.uk/forums/...tch-bitch-314/

Further Posts on the subject CAN harm your chances so please be careful.

Nate

Or, he can first contact their rep cobus here!

@OP: Lucky Nugget are accredited here at CM and I suggest you contact their rep first.

[Nate]

Or, he can first contact their rep cobus here!

@OP: Lucky Nugget are accredited here at CM and I suggest you contact their rep first.

You are spot on - I forgot about that

Tx Maphesto!

Nate

[hakapuku]

"5.8.1 Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account, placing even money bets on Roulette, Sic Bo or Craps, placing single bets equal to or in excess of 20% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. For the purposes of this rule, a bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games). Any double or gamble shall be considered a new bet. Should the Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. "

Can somebody explain this to me? What 30% bet limits refer to and what 20% bet limits refer to?